Privacy Policy: Protecting Your Data for NPORS Plant Training Compliance

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Privacy Policy for L1 Plant Training Ltd
Effective Date: [25th November 2024]

At L1 Plant Training Ltd, we value your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard the information you provide to us or that we collect when you interact with our services. By using our website or services, you agree to the terms outlined here. If you have any concerns, we advise you to discontinue use of our site.

Introduction

This Privacy Policy applies to L1 Plant Training Ltd (“we,” “our,” or “us”). It outlines how we process (collect, store, transfer, use, or otherwise act on) personal and non-personal information in compliance with the EU General Data Protection Regulation (GDPR) and other applicable UK laws.

We take the protection of your privacy seriously and are committed to preserving the confidentiality of the information you provide to us.

What Information We Collect

We collect information in the following ways:

1. Information You Provide to Us

• Personal Information: Name, address, email, phone number, and payment details when you engage with us for training or make a purchase.
• Content You Provide: Feedback, reviews, or queries submitted through our website or via email.
• Support Requests: Information provided when seeking assistance for technical issues or other enquiries, including descriptions of issues, screenshots, or documentation.

2. Information We Collect Automatically

• Website Interaction: Data about your usage of our website, including IP address, browser type, device information, and pages visited.
• Cookies and Tracking Technologies: Cookies, web beacons, and pixels used to enhance website functionality, analyse site usage, and deliver tailored advertising.

3. Payment Information

We collect billing details when processing orders. For phone payments, card details are securely used for the transaction and destroyed immediately after use.

How We Use Your Information

We use your data for the following purposes:

1. To Provide Services
   • Process training course bookings and certifications.
   • Deliver tailored customer support.
   • Manage payment processing securely.

1. To Communicate with You
   • Notify you about course updates or new offerings.
   • Respond to feedback and enquiries.
   • Send newsletters or promotional offers (with your consent).

1. To Improve Our Website and Services
   • Analyse usage patterns to enhance functionality.
   • Optimize user experience and service delivery.

1. To Ensure Security
   • Monitor for suspicious or fraudulent activity.
   • Verify accounts and ensure data safety.

1. To Comply with Legal Obligations
   • Meet regulatory requirements related to health and safety training, such as NPORS certification.

How We Protect Your Information

We implement advanced security measures, including encryption and access controls, to protect your personal data. Regular audits are conducted to ensure compliance with data protection laws and prevent unauthorized access.

Sharing Your Information

We do not sell or rent your personal data. However, we may share your information with:

• NPORS or Relevant Accreditation Bodies: For certification purposes.
• Service Providers: Such as IT support or payment processors.
• Regulatory Authorities: When required by law.

Your Rights Under GDPR

You have the right to:

• Access the personal data we hold about you.
• Request corrections to inaccurate information.
• Request deletion of your data (under certain conditions).
• Restrict data processing.
• Object to data use for marketing purposes.
• Request data portability.

To exercise these rights, contact us at [matt@l1planttraining.co.uk.

Cookies and Tracking Technologies

We use cookies to improve website performance and enhance user experience. These may include analytics and advertising cookies. You can manage cookie preferences in your browser settings.

Third-Party Links

Our website may include links to external sites. We are not responsible for the privacy practices or content of third-party websites. Please review their privacy policies before sharing your data.

Data Retention

We retain personal data only as long as necessary to provide services, comply with legal obligations, or resolve disputes.

Changes to This Policy

We may update this policy periodically. The latest version will always be available on our website.

Contact Us

If you have questions about this policy or wish to exercise your rights, please contact us:

L1 Plant Training Ltd
Email: [matt@l1planttraining.co.uk
Phone: [07736349040]
Address: Regina Crescent, Brierley 

We are committed to protecting your privacy and ensuring your trust in L1 Plant Training Ltd. Thank you for choosing us for your NPORS plant training needs!